This article is your complete guide to the Universal Studios Disability Pass, or also known as the Guest Assistance Universal Pass. While a letter from your doctor is not legally required, it may be good to bring along if you are comfortable sharing. Keep your Attraction Assistance Pass handy, because you will need to show it to the team member at the entrance of each attraction. How many guests may accompany the party member who is usingthe AAP? Jen Novak is Our Recommended Universal Studios Travel Agent! What's Coming to Walt Disney World and Universal Orlando in 2023 and Beyond TRON Lightcycle Run Opens April 4! Fortunately, theme parks have been modifying their attractions and offerings to be able to accommodate guests who require special assistance with their visit. Joined. while in universal, they did not want to give up the pass claiming that I could go on toys with the insulin pump and every line the attendants made me lift my shirt to show the catheter and did not want to let me pass, beyond the lines and time without eating, risk of damaging the pump, an embarrassment, I will be staying at Cabana Bay and my son has Crohn's Disease does he qualify for a pass. Our last experience with it took seconds. TRANSFORMERS and its logo and all related characters are trademarks of Hasbro and are used with permission. Universals Animal Actors: Show lenght 20 Min. Universal's Islands of Adventure, Recommended Reading: Can You Get Disability For Ibs. He is not able to stand for long periods of time due to the pain, he also gets nauseous at times. When using the AAP, the guest with the AAP should be intending to ride the attraction. Hello. Not sure Lakro's advice is accurate. The best part is that if youve booked your Universal Orlando stay at one of the Premier on-site resorts, the Universal Express Unlimited is included with your stay. Save time and money on your next Walt Disney World vacation with The Park Prodigy. Universal makes these decisions on a case-by-case basis. Express your concerns or limitations and if it is deemed their accommodations are a good fit for you, you will be issued one of 2 passes depended on your mobility. I have type 2 diabetes, can I get one of these passes and do I need a letter from my doctor. My son have ADHD and we started at summer Dockside can we get to skip the line. The pass is only any good if you go on rides and even then it only helps with the queueing portion. Universal Studios Hollywood Attraction Assistance Pass (AAP) for Invisible Disabilities Our friend Adam falls into the category of special needs that aren't visible to others. The pass is only any good if you go on rides and even then it only helps with the queueing portion. This guide not only covers those with disabilities but also provides information on height restrictions, restraint systems, and other topics that may be of use to visitors. I was wondering if anyone knew if universal do a pass like disney do for those who struggle to queue. Related post:The Guide to Universal Studios Vs. Islands of Adventure. Save time and money with our your next vacation with The Park Prodigy. While the Universal Studios Disability Pass is a wonderful tool to make a theme park trip less stressful and more enjoyable, how accessible is it? Does everyone in the party (we will have 5 people altogether) have to be there when you get the aap pass? Does anyone know how the Hogwarts Train works with a child in a wheelchair? You have to use or forfeit your current reservation if you decide to get another one. But to help fully understand the Universal Guest Assistance Pass, lets go through the process. They will then determine if you qualify for Universal Studios disability pass and you can go from there. Then it is electronic and tied to the park ticket. For all those rides that dont deploy Virtual Lines, the process looks a little like this: Note: you may only have one active AAP return-time reservation at a time. It was like that in the past, but with so many people claiming issues, they really cracked down. Disney does not want or ask all of the questions Universal does! Minions and all related elements and indicia TM & 2023 Universal Studios. Each Universal Guest Assistance pass is given out case-by-case, and you will have to advocate for yourself and your abilities within the theme park accommodations. It put me off Universal altogether give me Disney any day. (Psst we now sell discounted Universal Express Passes!) My father has a prosthetic leg. more, You seem to have JavaScript disabled. This means that, if you receive a reservation at one attraction, then choose to get a second reservation at another ride without having used your first, you forfeit the earlier reservation. All the lines at all the parks are wide enough to allow for use of a wheelchair. I have autism and anxity. We are planning on 4 days and have the park-to-park passes.. If that is not you, please return to our OI Center for over 300 other pages of vacation-planning information. Again, NONE of the actual rides can accommodate the wheelchairs. Plus, park hours, special events, weather, and more! Universal assigns the passes on a case-by-case basis, so we'd recommend visiting Guest Relations when you first enter the park to see what your options are for your tadpole. If you are issued an AAP, can it be used during early entry? No, Attention Deficit Disorder does not entitle you to a disability ride pass. Every single guest should be able to experience the magic of a theme park and Disability Access Pass at Universal Studios is one accommodation to help ease that process. My husband has PAD and neuropathy due to diabetes and can not stand for more than 15 or 20 minutes max and the only thing they offered was a wheelchair for me to push..well I can not push him in a wheelchair due to back issueswe did not renew our passes and won't be going back..will stick with Disney. I just didn't want a child to want to ride a ride at the other park, really quick, and have to be denied because his brother can't walk that far.. Just click this link to get your Quote, Planning a Universal Orlando Trip? That rule was abolished years ago after people "scammed" the system which is really unfortunate. You used to skip the lines completely but too many people claimed they needed a disability pass when they really didnt. Printing and scanning is no longer the best way to manage documents. Joined. Upload a document. Its better to get it the day you enter the park. If it's slated to be a busy day, we do recommend springing for the Express Pass to avoid long "return times" with the AAP pass. If you qualify for AAP during the day, you may qualify to use it for HHN, but definitely check with guest relations about that as they assign these on a case-by-case basis. Getting your Disability Pass for Universal Studios is a process that you can do right in the parks on the day of your visit. I have ADD - a learning disability, this classed as a disabled and would i get an AAP please? I think its helped so May be worth a try. You will not be issued a pass for mobility issues, they will provide a free wheelchair. She cannot use many of the attractions. Anxiety becomes a diagnosable disorder when it is "persistent, seemingly uncontrollable and overwhelming," the ADAA says, and this excessive, irrational fear of common situations interferes with . Let us know in the comments below! Since these passes will have to be shown often, they were designed to fit in the convenient and easy-to-use standard plastic pockets of Universal lanyards that are worn by many guests. The questions are not intended to prove the existence of a disability, just to make sure your family has access to the appropriate level of assistance for a magical adventure in the parks. The contrast between foreground and background text will increase. Universal takes a case-by-case approach. With our discounted Disneyland tickets guests can choose from the following parks! At Hollywood, Guest Relations is located inside the park, so you would need a ticket to get the AAP. Savings From Your Magic Rewards Points:$7:00. We will have a brace on and I was wondering if she would qualify for a GAP? So, what are the requirements for the Universal Studios special needs pass? Disability passes arent meant for you to skip the line they are meant to allow someone to not physically have to wait. Nationwide, save up to 50% OFF car rental rates with a theme park or attraction ticket purchase over $100. Hi Emily, I have 3 sons with Autism they LOVED Universal and when you get there go to the ticket office with your passes and tell them that you have a child with a disability and they will supply you with special passes that means you can use the fast pass type queues , now during busy seasons there will still be queues, we went first week in Sept and that was perfect time, wasnt too busy and the kids didnt have to wait for most things there. How does theUniversal's Attraction Assistance Passwork? First, you must experience three or more symptoms listed below: They told us she could sit in a wheelchair in the regular line. Universal assigns the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. Save up to 25% on Nationwide Attractions! Go digital and save time with signNow, the best solution for electronic signatures.Use its powerful functionality with a simple-to-use intuitive interface to fill out APPLICATION For UNIVERSAL DISABILITY PASS online, eSign them, and quickly share them without jumping tabs. When we visited Universal Orlando, we did not obtain a Universal Guest Assistance Pass, and found no issues navigating line queues, attraction entrances, boarding vehicles or finding assistance when traveling with an EVC. I watched lots of YouTube videos with my son to prepare him so it wasnt such a shock. All rights reserved. * Your magic rewards program points are automatically calculated into all theme park ticket prices! No, you do not need a doctors note or any proof of that matter of your disability to obtain a Disability Pass at Universal Studios Orlando. If we rent a EVC for him would that make him ineligible for a AAP? as well as FREE park plans to save up to three hours in the parks! Universal takes this one a case-by-case basis, but your husband is exactly whom the AAP is intended to help. If you have general questions, you could also try calling Guest Services at 407-224-4233. Many have paid big bucks for this only to find out that only universal side typically is open 1 hour early. You can get the pass for up to 6 family members total, so bringing one ASD child and an NT child along will work. Can I get a disabilitys pass ? Can the AAP be used for the queue at Ollivanders for the Wand Experience? You do not have to give Universal a diagnosis, but you will have to advocate for yourself and state the accommodations that would mitigate you or your family members experience in touring the parks. When we visited in 2016 we didn't experience any difficulties and once we told them our child had ASD they gave us the pass without any further questions. I was at the park yesterday and rode no rides at all as my choice to ride one of the rides was to beg one of the employees or a stranger to push me in a wheelchair. We have booked to arrive early August. You used to skip the lines completely but too many people claimed they needed a disability pass when they really didnt. You may call Universal Guest Services ahead of time to arrange accommodations within 30 days of your visit (or you could stop by Guest Relations once you're at the park). AAP is not able to be reserved in advance. This is the pass given to people who have a disability or medical condition that makes waiting in long lines. While you are in Guest Services to talk about AAP, be sure to have your stroller documented as a wheelchair. Hi, can I go to guest relations a day before , I'm going 22nd August to the park, can I go 1 day before just only to do the AAP so I don't waste time from the park that day ? The AAP should cover most needs. In order to save your favorite items, you'll need to create an account. However, if it is clear the AAP is not accommodating your needs, then it might be the worth the time and effort to ask for assistance. Reaching out any time before the 30-day window risks any accommodations that are offered possibly not being available in the system when you arrive in the parks. Undercover Tourist is the leading supplier of online discount tickets to Orlando, Florida-area attractions, including Walt Disney World Resort, Universal Orlando Resort, SeaWorld Orlando, LEGOLAND Florida Resort and more. Special Needs are Universal. Theme parks bring joy to millions of people a year, but can be very stressful and overwhelming to guests who live with a disability and are thinking of traveling to Orlando. Guests wanting to board the following attractions must transfer directly onto the ride: I debated writing this article due to the personal subject matter, but decided that if this article helps even one family to enjoy a trip they otherwise thought impossible or too overwhelming, then this article has served its purpose. There was teenagers I talked to who got the pass without a note and did it just to get on the rides quicker. Are we set to just come back? With our Universal tickets guests can choose from the following parks! All rights reserved. There may be rare exceptions to this rule, however. When you first get the pass, you can explain why you cannot wait in a standard queue, but they do not require any personal information. I'm wondering if the AAP works for Leaky Cauldron and Three Broomsticks because of the line to get in. Guests who stay on-site at any of the Universal Orlando resorts (all of the above, including Cabana Bay Beach Resort,Loews Sapphire Falls,Aventura Hotel, Surfside Inn and Suites and Dockside Inn and Suites) receive one hour of Early Park Admission for select attractions at Islands of Adventure, Universal Studios Florida and Universal's Volcano Bay. Universal offers the Universal Orlando Resort Guide for Rider Safety and Accessibility for all guests to become familiar with attraction restrictions and requirements that are necessary for riding, as well as certain ride elements that not everyone may be able to enjoy . Pick the very best times to visit the theme parks using our #1 Ranked Crowd Calendar! Universal assigns the AAP on a case-by-case basis once you enter the park for the day, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. No, you are only allowed one attraction return time on the pass. After that, you will simply go to a guest relations kiosk to ask for a return time. Typically, you do not need to present medical paperwork - you just need to explain how the AAP would be beneficial for you. Is there a way to get a pass prior to the visit so we can skip the line at guest services? We always recommend not doing so too early and waiting until the 30 day mark to make your phone cal to Universals Guest Relations. We were given a return time but since there is no Express lane we were escorted by a TM up the exit ramp and boarded from there after waiting a few minutes. The Attraction Assistance Pass at Universal Studios does not have any of your personal information on it besides your name and party size. OurUniversal Orlando Crowd Calendaris the best tool to help you get the most out of your time in the parks. While you aren't required to bring diagnosis letters, if you're comfortable sharing, they may be good to bring along. Once it is your time to return, present your AAP to the team member at the ride, and you will be directed to the alternative-queue entrance. They will place the wheelchair on the train (they also transport personal strollers this way too) and then have it waiting for you out on the train station when you arrive on the other side. Receiving help for a party member with a disability at a theme park can be stressful and frustrating. However the line to sign up has been scary long in past years, so we advise arriving as early as you can to talk to Guest Relations. It lead to massive abuse of the system. Published: August 18, 2021 Updated: May 13, 2022. Even still, we continue to recommend that you carry something from your doctor about your disability or condition when traveling in the event of a medical emergency or loss of medications or supplies. You can reach Guest Relations by phone at 877-589-4783 or by email at GuestServices@UniversalOrlando.com. That means, up to 6 people can be on one Disability Pass and will be directed to use the alternative access entrance for each attraction. Universal Orlando Resort Autism Disability Passes - Autism At The Parks: Walt Disney World, Universal Orlando Resort and SeaWorld Orlando Description and tips about Universal Orlando autism disability pass, AAP Attraction Assistance Pass for guests with autism Welcome About Us Tips Before You Leave Home I'm at Universal as I type this, it appears they will not administer a pass for type 1 diabetes, we stood in line for 45 minutes at First Aid to find this out. Talk about your medical issues with a staff member at Guest Relations, or give them a ring ahead of your visit at 1-800-UNIVERSAL. For shows and events, designated wheelchair locations are marked for guests using wheeled mobile devices. Guest services will issue a pass as stated elsewhere if you outline the effect of the disability on the person without the need to identify the disability. You May Like: Do 100 Disabled Veterans Pay Sales Tax On Vehicles. With GAP, you may be directed to an alternate queue for more immediate boarding (most likely the Universal Express queue) at an attraction once the pass is presented to the team member. 2023 MARVEL. Sign in. Will I still go into the alternate line? You May Like: Short Term Disability And Maternity Leave. He only went on 1 ride as the lights, sounds, vibrations etc were just to much for him. Just seeing if you have experienced that, or is it more like Disney, get you assigned wait time and go through a shorter line when that time comes? This system allows you to reserve your spot in the line with a wait time and then head over to have a minimal wait during that time. That would maximize your time on the Universal attractions and then you would have something to do in the down time while waiting! If it is not working for you, speak with a supervisor at Guest Relations. I came with a drs letter and was told by public relations to rent a wheelchair if I had a problem. They also have lots of noises going one from numerous attractions so there can be a bit of sensory overload. ", Hi we are planning a trip in September of 2022 my husband is in a electric wheelchair but can get out of it to a ride but is there alot of rides that he can go on with his wheelchair thanks for your help. We have personal experience with how accessible Universal Orlando Resort is, and we feel that we had an easier time traveling at Universal than we did at Disney. Our step-by-step guides will save you up to 4 hours a day. It was also the only time I felt uncomfortable using the pass as the entire queue could see us skipping in front of them. If you have a return time for that ride and the line is quite long, a ride attendant may allow you to obtain another return time in the meantime before you have used the Hagrid's time. DIS Veteran. This does NOT apply to guests who are using mobility devices only. Universal elements and all related indicia TM & 2023 Universal Studios. Universal assigns the Attraction Assistance Pass on a case-by-case basis, so we'd suggest hopping by Guest Relations once you're inside the park to see what options are available to best meet your son's needs. Are You Ready to Plan Your Next Universal Orlando Trip? I know it's the busiest possible time! Her cognitive level is on a level of a 3-4 year old. Not only will you save money vs buying direct, but all of our Universal Orlando tickets come with some amazing benefits which can help save you up to three hours in the parks! Discuss your needs and explain why AAP isn't working for your family. Guest service would not issue a pass. Get Our Email Newsletter, Dont Miss: Social Security Disability Benefits Amount, Dont Miss: State Of New Jersey Temporary Disability. If you are renting an ECV they can give you the AAP at the same time. Go to Guest Services as you enter the park (Universal's Islands of Adventure or Universal Studios Florida if you're in Florida, and Universal Studios Hollywood in California). You can't just walk up and make a disability claim and be able to cut the line. Since Volcano Bay uses tapu tapu there isn't a need for a . Depending on whether the wait time is less or more than 30 minutes, you'll either be directed to the alternate queue or receive a return time. The disability passes are really made for people that can't be in a line. First, find the queue entrance of the attraction youd like to ride and present your AAP. His wish is for all the family (2 small grandchildren, 3 children, their 2 partners and myself to go to Disney world. As to Disney artwork, logos and properties: Copyright - Disney, We hope you find this post helpful. The AAP is issued for the length of your stay in Orlando and the date it is issued at Universal Studios Hollywood. Already have one? Universal's Attraction Assistance Pass (AAP) is intended for guests with a cognitive or physical disability or other condition that prevents them from being able to wait in the regular standby lines. Instead of physically waiting in a queue, you receive a return time equal to the current standby wait time. If the attractions posted wait time is less than 3o minutes, a team member will direct you to the alternative entrance to the ride. As a single person wit mobility issues, Universal's policy is to difficult for me to use. And to stay up to date on everything going on inside the theme parks be sure to check out our partners at, The Ultimate Guide to Universal Orlando Rides, Guide to Hotels Near Universal Studios Orlando with Free Shuttle, Guide to Spending One Day at Universal Islands of Adventure, Complete Guide to Using Virtual Lines at Universal, The Guide to Universal Studios Vs. Islands of Adventure, Buy Discount Universal Studios Orlando Express Passes 2023, Buy Discount Tickets to Universal Orlando 2023, Buy Discount Universal Studios Hollywood Tickets 2023. People can face trouble standing in a long line due to their disability. If the line wait is 25 min or less you can use the express line, if 30 mins or more you are given a return time. Our goal at The Park Prodigy has always been to help you save time and money on your next Universal Orlando vacation. Talk to a team member at the ride entrance to be directed to the accessible entrance. Is the AAP and/or GAP able to be used for Halloween Horror Nights haunted houses? This includes access to the. It lead to massive abuse of the system. Sometimes it is located at the exit. In Hollywood, it's 45 minutes. Present your AAP to the greeter at the attraction that you would like to experience. With the Universal Attractions Assistance Pass, you can only use it on one attraction at a time, so once you complete your ride, you can head to the next! Disabilities that make waiting in traditional line hard. (If you can't meet #2, then you must meet #3 to have a valid disability for anxiety claim.) I was thinking of taking my neurotypical daughter and my son with higher functioning autism to get the pass the night before all five of us go to the parks for the first time this trip. If you have any questions or experiences with Universal's Attraction Assistance Pass, we'd love to hear 'em. I have two sons with autism and we have successfully used the aap before at Universal. The pass is not valid for front-row seating on rides. Yes, AAP can be used during Early Park Admission! disney's guest service was extremely attentive. On days that the Virtual Queue system is being used for attractions, you will actually not use your Disability Pass at Universal Studios for those specific attractions Instead, you use the Virtual Line system to reserve your spot in the line, which will give you a return time to get onto the ride. You'll be issued the AAP if you meet the requirements. Also, can it be used to help with the Wholiday Spectacular line? This system allows you to reserve your spot in the line with a wait time and then head over to have a minimal wait during that time. 20002023 Undercover Tourist. Feeling a little confused? Save up to three hours at Universal Orlando with free vacation planning tools and added benefits. The DAS allows those who cannot wait in the normal queue the chance to receive a return time based on the current wait time. Want to get the best military discounts that are available? The woman in guest services wasnt helpful at all and told me she wld just have to hire a wheelchair and que with everyone else! In order to get a DAS pass, the person needing one must go to Guest Services in the Park and have the pass activated along . Whether an AAP or GAP is issued, youll be provided with the pass which will then need to be shown at each ride, usually several times. So, what are the requirements for the Universal Studios special needs pass? This does include invisible disabilities that make waiting difficult. If you are Hollywood bound, hop over to our overview of of the Universal Studios Hollywood Attraction Assistance Pass for more specific information for that park. If you or someone in your party has anxiety to the level that it can totally derail the trip, there is always the option of the Disability Access Service Pass. They also limit the number of people allowed to I believe six (5 plus the person that is disabled). When you purchase tickets/passes as part of a package they are protected because if you change or cancel your reservations, the whole package is refunded. We hopped along with him on his trip to Universal Studios Hollywood to learn about the process of acquiring and using the AAP card. I suffered a stroke in 2018 as a result i cant walk for long and cant stand still at all as my leg gives way, am i likely to get the disability pass? No, you do not need a doctors note or any proof of that matter of your disability to obtain a Disability Pass at Universal Studios Orlando. Which does not mean that everyone qualifies, because you will still need to provide adequate reasoning for needing one. Does this plan also cover individuals with Type 1 diabetes? Just to let you know the parks are insanely busy at the moment even outside of the queues. My daughter has a dislocated knee. They'll be able to tell you what your options are! 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